SONDER Coffee Barista

Create a satisfying customer experience by serving hand-crafted drinks and food items, fostering a hospitable, customer-centered atmosphere, and keeping our shop a beautiful space to enjoy.

Responsibilities, Tasks & Duties

• Uphold our brand values of hospitality, generosity, excellence, teamwork, inclusivity and community
• Greet, welcome and connect with customers to always give an excellent and satisfactory experience
• Provide personal service to each customer, learning names and favorite drinks to establish and maintain relationships, and continually better serve them
• Accurately and honesty handle cash and process customer orders and payments in POS system
• Prepare and serve menu items in various methods such as espresso, pour-over, and drip
• Maintain high quality and consistent product standards
• Know and educate customers on our menu, products and brand
• Taste coffee regularly to learn our menu, develop palette, and improve quality standards
• Communicate with team to solve problems and improve service
• Support a positive work environment and be proactive and attentive to surroundings to meet needs
• Follow health, safety and sanitation guidelines
• Clean, wash, dust, and mop work and customer areas, tools and equipment
• Stock, store and organize supplies, products and inventory, etc.
• Other duties as assigned to keep our shop running smoothly and beautifully

Qualification & Traits

• Loves to be around people and thrives off being hospitable
• Positive and enthusiastic at all times, and able to set the tone for team and customer interaction
• Genuine, approachable, friendly, fun and courteous
• High standards of excellence, honest, hard-working, reliable, and constantly seeking to improve
• Helpful, supportive and works to communicates well with a team
• Hospitality and customer-focused service, desiring to serve others and give more than receive
• Communicates well with warmth and enthusiasm to better welcome, listen, understand, respond to and serve customers and team members
• Aware of surroundings and self motivated to actively meet needs, take initiative, and go above and beyond to make people feel welcomed and satisfied
• Aware of self-performance, open to criticism and continual fine tuning and willing to grow to improve, learn, and add value to our team
• Able to multitask and coordinate tasks, and to work under pressure and busy times
• Able to problem solve and eager to find solutions in a positive way
• Attention to detail and cleanliness of both surroundings and personal self
• Passionate about coffee, food, and serving people
• Willing to learn quickly and adapt to our training, machinery and work flow
• Customer service experience preferred; no coffee experience necessary

Working Conditions

• Standing and working with hands throughout shift to perform job tasks
• Face-to-face contact and communication with customers regularly
• Open to work weekends and holidays